Case Study: One of the Largest Theatre Companies in North America Needed More Than Managed Services

Client Profile

The Organization:

The Citadel Theatre is one of the largest not-for-profit theatres in North America, drawing over 130,000 patrons from a large geographic region. Their building features 5 performance spaces and  is home to three resident theatre companies: Catalyst TheatreRapid Fire Theatre, and Theatre Yes, in addition to creating partnerships with Edmonton theatre and dance companies, including Brian Webb Dance Co. and Firefly Theatre & Circus.

The Challenge:

When the Citadel came to us, they required much more than a typical managed services package. They needed to update the technology powering over 100 employees, implement a new network of digital signage throughout their facility, and introduce a company intranet to aid communications with staff, performers, and partners.

The Solution:

Due to the wide range of challenges the Citadel faced, we took a layered approach, rather than a one-size-fits-all solution.

Ticket Solutions – We sourced, installed, and trained the Citadel team on a new ticketing system that interfaced with website ecommerce, on-site printers, and financial systems

Staff Computers / Laptops – We provide desktop and laptop computers and service for over 100 employees 

Firewalls & Data Back-ups – We ensure employee data is secure and protected from hacking, phishing, data loss, and hardware failure

Customized Digital Signage – The Citadel team came to us with a challenge: they needed a new system of screens throughout their building to promote new performances, building announcements, and sponsor messaging. We sourced screens and developed a system to manage the screens centrally and within a user-friendly interface.

Day-to-day support – whenever a tech problem arises, our team is on site to help, day-in, day-out.

Mobile App / Light Intranet – The Citadel was looking to implement a company intranet to help communicate messages to employees, share internal events, book amenities, and coordinate company-wide news. We introduced them to our ARC Intercom system which was tailor-made to help groups of people, like organizations or communities, stay on the same page. Once they found out it could also save them thousands of dollars a year over competitive products, they jumped on board immediately!

In the ever-changing world of technology, solutions don’t always come in neat little packages. That’s why we’re here to help you find the best solution for your unique circumstances. We’re proud of our work at The Citadel, and we hope if you’re ever in Edmonton, you check out their excellent productions!

We’re here to help with your IT challenges. Contact us here and we can get started right away!

Why Your Company Needs An External I.T. Systems and Security Audit

Do you know if your firewall is up to date?

What about your network infrastructure? Ensuring that everything is current and secure takes up valuable time and resources. What you need is a clear picture of your existing technology environment, and where it should be, and a tech audit can provide that.

That’s why we offer a Free Tech Audit. Essentially, it’s an hour-long, on-site assessment of your environment. When you submit your request for an audit, we’ll contact you to set a date and time that’s convenient and give you a general idea of how the audit will be conducted. Then, one of our technicians will come on site to conduct the assessment.

The Process

While we do have a standard list of checks, our free tech audits are more personal and based on asking questions. We’ll start off with some basic ones to better understand your I.T. situation, such as:

  • Why did you request a free tech audit?
  • What are your current I.T. pain points/challenges?

Then, based on if your infrastructure is accessible, we’ll take a deeper approach and run through a list of specific audit questions to understand what your technology can handle. These include:

  • How many computers do you have?
  • How many servers and users do you have?
  • How old is your infrastructure?
  • Which applications and plugins do you use? Do you use any special software?
  • Are there any relevant policies or procedures we should be aware of?
  • Are there any relevant legal liabilities or government regulations we should be aware of?
  • Do you have a data backup process in place?
  • Do you have a disaster recovery process in place?
  • How detailed are your processes, and have they been tested?

After The Audit

Once the audit is complete, we’ll compile a report and series of recommendations based on our findings. Then, we’ll set up a meeting with you to go through the report. It’s important to us that you understand your current I.T. environment, and where it should be. Finally, we’ll put together a technology plan and proposal, and explain how they will address your I.T. problems. Simple as that.

You can think it over and decide whether our plan fits your needs. We won’t rush you. Contact us when you’re ready. The next step is up to you!

 

Are you interested in getting a free tech audit? Submit your request and get started today!